1. Return Eligibility

You may return items under the following conditions:

• Return request is made within 14 days of receiving the product
• Product is in unused and original condition
• Original packaging, manuals, accessories are included
• Proof of purchase (invoice or receipt) is provided

2. Non-Returnable Items

Some items cannot be returned, including:

• Used or damaged products due to misuse
• Customized or special-order items
• Clearance or final sale items

3. Return Process

To initiate a return:

• Contact our support team at [Insert Email] with your order number
• Our team will provide you with return instructions and shipping address
• Pack the product securely and ship using a trackable service

4. Refunds

Once we receive and inspect your return:

• We will notify you of approval or rejection
• If approved, your refund will be processed to your original payment method within 3 business days

5. Exchanges

If you need to exchange a defective or incorrect item, please contact us within 7 days of receiving the product. We will ship the correct item at no additional cost once we receive the returned item.

6. Return Shipping Costs

We offer free return shipping on all eligible items. Once your return request is approved, we will provide a prepaid shipping label at no extra cost to you.

Please ensure the product is securely packed before sending it back using the provided label. Free return shipping only applies to returns requested within the return period and in compliance with our return policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

SunPowerTool.com
Email: contact@sunpowertool.com

Jl. Boulevard Raya blok WD 2 No.21-22 11
RT.11/RW.16, Klp. Gading Tim., Kec. Klp. Gading
Jkt Utara, Daerah Khusus Ibukota Jakarta 12420
Indonesia